To understand and review customer’s feedback to determine details of the issues with the equipment;
To diagnose the equipment and provide a resolution by using diagnostic software and equipment;
To provide advice to the customer concerning their equipment issues and request approval for advanced repair or extra charges incurred if necessary;
To inspect units for any cosmetic defects and exclusion clauses and advise the customer accordingly;
To disassemble and assemble equipment to examine parts, for wear or defects or for repairs;
To repair the equipment using specific tools and devices;
To analyse equipment functional performance after repairs have been carried out;
To ensure that the equipment that is repaired is serviced well so as to prevent unnecessary breakdowns or re-work;
To meet the service quality standards and timeline set by the organisation so to achieve customer satisfaction; and
Other duties as assigned by the supervisor.
Minimum NITEC/ Diploma in Computer Science/ Information Technology, or equivalent
Minimum 1 year hands-on and working experience in a similar capacity;
Must have the following skills: computer hardware and software troubleshooting, Computer Hardware Assembling and Disassembling, Testing and Diagnostic software;
Fluent in both spoken and written English.
6-day work week including weekends, 1pm – 9pm
Candidates with no prior experience are welcomed as trainees, and a comprehensive traineeship program will be provided.
About the Company
inCall Systems, a subsidiary of Challenger Technologies Limited, is an Outsourced Business Service Provider which offers end-to-end integrated marketing and customer services solutions that delivers results.
Leveraging on our core expertise in database, customer interaction centre and demand and lead generation solutions, we support our clients to achieve their business objectives of acquiring, retaining and growing customers.