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inCall Systems Pte Ltd

Computer Service Technician

Permanent  / 1 Year experience

$1600 - $3000

Job Description

Responsibilities:

  • To understand and review customer’s feedback to determine details of the issues with the equipment;
  • To diagnose the equipment and provide a resolution by using diagnostic software and equipment;
  • To provide advice to the customer concerning their equipment issues and request approval for advanced repair or extra charges incurred if necessary;
  • To inspect units for any cosmetic defects and exclusion clauses and advise the customer accordingly;
  • To disassemble and assemble equipment to examine parts, for wear or defects or for repairs;
  • To repair the equipment using specific tools and devices;
  • To analyse equipment functional performance after repairs have been carried out;
  • To ensure that the equipment that is repaired is serviced well so as to prevent unnecessary breakdowns or re-work;
  • To meet the service quality standards and timeline set by the organisation so to achieve customer satisfaction; and
  • Other duties as assigned by the supervisor.
Job Requirements

Requirements:

  • Minimum NITEC/ Diploma in Computer Science/ Information Technology, or equivalent
  • Minimum 1 year hands-on and working experience in a similar capacity;
  • Must have the following skills: computer hardware and software troubleshooting, Computer Hardware Assembling and Disassembling, Testing and Diagnostic software;
  • Fluent in both spoken and written English.
  • 6-day work week including weekends, 1pm – 9pm
  • Candidates with no prior experience are welcomed as trainees, and a comprehensive traineeship program will be provided.
About the Company